Position: Order Administrator
Location: Oakville, ON
Salaried
Schedule: Monday to Friday
Hours of Work: 8:30 a.m. to 5:00 p.m.
 
Summary:
As a qualified Order Administrator with experience in the industry.  You enjoy problem solving and getting exposure on multiple projects and you would excel in the collaborative environment of the Company.  You will be responsible for specializing in the order management process for assigned accounts and collecting necessary information, ordering placement, order tracking and scheduling.  To ensure the best processes are in place to meet on-time delivery and customer expectations, we need to analyze each account.
The primary responsibilities and duties include; but are not limited to:

• Draft, proofread and review various documents as instructed by the Head of Manufacturing including reports, summaries, emails, meeting notes and notices.
• Establish and confirm department’s weekly meetings and coordinate with other departments for interdepartmental meetings as requested.
• Maintain information filing systems.
• Receive emails and follow up new orders, complete the set-up in the Company’s system, and update order information.
• Communicate with the Accounting department and clients regarding invoice and payment issues.
• Responsible for overseeing orders from the interface to delivery of the product to the clients.
• Enter or request all necessary orders/changes/data/status to the information in MS Dynamics 365 as delegated / authorized.
• Batch orders according to the specifications of the customers.
• Perform administrative duties as assigned.
• Responsible for submitting requests for routing within the customer’s guidelines and obtaining accurate count and shipment weight to be used in routing.
• Assist with workflow control for picking orders.
• Handle all order entry activities for digital / global operations.
• Update weekly and monthly reports for booking and backlog monitoring.
• Drive process enhancements by working with business systems team to build out for scale.
• Manage the process documents for submitting different types of orders.
• Managing shipping requests with the field and the fulfillment team
• Collaborate with sales representatives, supply chain and other departments regarding order backlog issues, including but not limited to order hold releases, product configuration issues, item number discrepancies and missing valid purchase order requirements.
• Develop and maintain Weekly/Monthly performance reports/metrics around order volume.
• Work collaboratively with other team members and leadership.
• Additional responsibilities and duties as assigned.

 
Requirements / Qualifications:
 

• A relevant college degree in Business Administration, Finance, Accounting or related field
• Minimum 1-year relevant experience in customer service/service and/or order administration
• Experience in a manufacturing environment an asset.
• Specific Competencies:
• A good understanding of CRM and ERP systems (specific experience with MS Dynamics considered an asset)
• Excellent attention to detail and driven to obtain accurate information.
• Good understanding of an Orders process flow from creation to delivery
• Goal focused and results driven able to exceed agreed deadlines.
• Strong sense of urgency and willingness to take ownership.
• Ability to multi-task while adhering to various departmental deadlines.
• Affinity to learn how to use new IT systems.
• A highly productive Order Administrator professional with a research background.
• Strong skills in multi-tasking and efficient management of day-to-day office operations
• Excellent interpersonal skills are needed to maintain effective working relationships.
• Ability to escalate issues to higher management.
• Self-starter who can follow process guidelines.
• Effective as an individual contributor team player.  

TO APPLY:

Please contact the Employment Specialist you are working with at Centre for Skills Development to express interest. 

OR

Non-registered applicants, please contact your nearest Centre for Skills Employment Services office to find out how to apply:

• Burlington: 905-333-3499 x 150
• Oakville: 905-333-3499 x 421
• Milton: 905-333-3499 x 459
• Mississauga: 905-333-3499 x 462 

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