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Workplace Language and Skills for Customer Service

Free program for newcomers. This 8-week full time program is funded by the Ministry of Labour, Immigration, Training and Skills Development and is available to newcomers interested in exploring customer service careers in Ontario’s Call Centres.

 

Registration is opens soon for the session starting June 1st, 2026!

Building Better Futures

Client Testimonials

Workplace Language Training – Customer Service I had a wonderful experience in this class. No matter your profession this class prepares you to integrate into your work environment. The preparation goes beyond customer service. This class has improved my communication skills, boosted my confidence, and built my growth mindset. In fact, I received more than I expected. Angela and Melissa taught passionately during the class.  I will use this opportunity to thank my instructors (Angela and Melissa), the Centre For…

Alexander Uriel Duodu Oakville, ON

Workplace Language Training – Customer Service I am thrilled to have participated in the customer service course offered by the Centre for Skills and Development. I want to express my heartfelt gratitude to our instructors, Angela and Melissa, for their exceptional support and dedication. From start to finish, they were passionate, devoted, and committed to helping each student individually to succeed. They also created a very comfortable and welcoming environment, encouraging us to share our experiences and thoughts. Their use of…

Asma Benothman Burlington, ON

I want to express my deepest gratitude to Angela, Melissa, and Jis for the invaluable guidance that you guys have provided over the past six weeks. Your dedication to teaching us about employment in Canada has been outstanding, from teaching us how to create resumes and cover letters to preparing us for interviews. Your passion and enthusiasm in teaching are truly inspiring. You’ve not only taught us about workplace culture but also encouraged us to constantly improve. You all go…

Rozina Rahman Oakville, ON

You will learn and practice:

  • Overview of Ontario’s Call Centre Sector
  • Job-specific language (customer service in call centres) 
  • Knowledge of Canadian workplace culture
  • Understanding of Canada’s diverse customer base
  • Conflict resolution strategies 
  • Soft skills enhancement 
  • Business communication skills 
  • Pathways to employment in a call centre
  • Industry labour market
  • Resume and cover letters 
  • Job search strategies and interview practice 
  • Connection to employers 

Eligibility Criteria

  • Adult immigrants (18+) who are residents of Ontario
  • Naturalized Canadian citizens, permanent residents, convention refugees or refugee claimants.
  • VISA Permit holders who are admitted under a federal caregiver program with a pathway to permanent residency.
  • You have achieved Canadian Language Benchmark (CLB) Level 4+

Program Details

  • Anticipated start date, March 30, 2026
  • Monday to Friday, 9:00 AM to 2:30 PM

Certifications

  • Workplace Language and Skills for Customer Service

Location

Classes are offered online via Zoom.

For all online classes, learners are expected to use a computer or laptop with a functional camera turned on during class sessions.

Registration opens soon!

Registration for the Workplace Language Training for Customer Service in Call Centres starting June 2026 will be open soon!

Your questions, answered

Answers to the most frequently asked questions.