CUSTOMER SERVICE | Workplace Language and Skills

Join our Free Workplace Language and Skills for Customer Service Program!

This 8-week full time program is funded by the Ministry of Labour, Immigration, Training and Skills Development and is available to newcomers who are interested in learning more about careers in the customer service field in Ontario.

You will learn and practice:

Overview of the Canadian customer service field
Job-specific language (customer service)
Knowledge of Canadian workplace culture
Understanding of Canada's diverse customer base
Customer service pathways to employment
Customer service labour market
Soft skills enhancement
Business communication skills
Conflict resolution strategies
Resume and cover letters
Job search strategies and interview practice
Connection to employers

Eligibility Criteria

Adult immigrants (18+) who are residents of Ontario
Naturalized Canadian citizens, permanent residents, convention refugees or refugee claimants
VISA Permit holders who are admitted under a federal caregiver program with a pathway to permanent residency
You have achieved Canadian Language Benchmark (CLB) Level 4+

If you answered “Yes” to any of the above including having a CLB Level 4+and you are interested in pursuing a career in customer service, then this program might be for you.

Program Details:

January 20, 2025
Monday to Friday, 9:00 AM to 2:30 PM

Information Sessions

If you would like to learn more about our Workplace Language and Skills for Customer Service Program, please join us online for an information session. To register for the information session, please choose one of the dates below.

Location

On-line via Zoom. For all our online classes, learners are expected to use a computer or laptop with a functional camera turned on during class.

We are now accepting applications for January 2025

Please note that applying does NOT guarantee the acceptance in the program. Limited spaces available.

APPLY HERE

Frequently Asked Questions

Will the program be delivered online or in person?
The program is scheduled to be online

Can I pursue a career in Customer Service upon program completion?
The focus of this program is assist participants get on the path to a career in customer service in Canada.

How does Centre for Skills help with my job search?
Participants will receive assistance to create a career action plan and connect them to employers. Participants will also have access to a variety of workshops to help them prepare to job search and work in the industry.

Are there any costs associated with taking the program?
There is no cost on the participant to attend the training.

Need more information?

If you have any questions or inquiries, please feel free to contact Jis Kuruvilla at info @centreforskills.ca or call 905-333-3499 x 117.

This program is funded by the Government of Ontario.

WORKPLACE LANGUAGE AND SKILLS FOR CUSTOMER SERVICE