Sometimes, what starts as a class becomes a turning point in your life. Last June, as spring turned to summer 2025, I completed the ELT (Pathways to Work: Enhanced Language Training) program at the Centre for Skills Development. When …
My name is Paulina Brambila, and I came to Canada from Puerto Vallarta, Mexico, in May 2023. I have a background in marketing and personal training, and before moving, I used to teach spin classes. I’m a proud mother of …
Workplace Language Trailing for Customer Service. I am truly grateful for the opportunity to be part of this class over the past two months. The experience has been both enriching and transformative. I want to sincerely thank Angela and Melissa …
Workplace Language Training for Customer Service. Thank you for your unwavering support and encouragement. Your passion for teaching and dedication to our growth made every lesson empowering. You inspired me with confidence, equipped me with real-world skills, and showed sincere …
I just completed the Centre for Skills – Workplace Language Training for Customer Service course and it exceeded my expectations. The teaching was inclusive, engaging and creative. Not only did Melissa and Angela provide great support but they also provided …
Workplace Language Training for Customer Service. I’m incredibly grateful to Angela and Melissa at the Centre for Skills and Development. From the moment I started this class, I have already felt a significant improvement in myself. Before, I wasn’t getting …
This customer service class was incredibly helpful. It taught me how to communicate better with customers, stay under calm pressure, and handle complaints professionally. I feel more confident and prepared for real-world situations. Highly recommended.
Workplace Language Training for Customer Service. Thank you so much for kindly walking me through the resume and job search process. I also want to thank both Ryan and Angela for working together to support students like me. It’s truly …
I participated in the ELT program Spring 2025. During this entire time, teachers helped me with any questions and requests I could potentially have regarding the job search process. I want to thank Ryan and Marcella specifically, who helped me …
The ELT program gave me the tools I needed to trust myself and showcase my talents in this wonderful country. I’m grateful for the opportunity to grow, learn, and develop as a person. The program’s exceptional instructors, like Marcella and …
Before ELT, I wasn’t seeing the whole picture of what is settled in the Canadian workplace and culture. After I took this course, I feel more confident to achieve my goals as a newcomer and professional in Canada. I can …
My ELT Story: Before & After Before ELT, I had experience working with children and families back home in Afghanistan, but I didn’t know how to transfer those skills into the Canadian workplace. I wasn’t confident in professional English and …