Workplace Language Training for Customer Service. I’m incredibly grateful to Angela and Melissa at the Centre for Skills and Development. From the moment I started this class, I have already felt a significant improvement in myself. Before, I wasn’t getting …
This customer service class was incredibly helpful. It taught me how to communicate better with customers, stay under calm pressure, and handle complaints professionally. I feel more confident and prepared for real-world situations. Highly recommended.
Workplace Language Training for Customer Service. Thank you so much for kindly walking me through the resume and job search process. I also want to thank both Ryan and Angela for working together to support students like me. It’s truly …
I participated in the ELT program Spring 2025. During this entire time, teachers helped me with any questions and requests I could potentially have regarding the job search process. I want to thank Ryan and Marcella specifically, who helped me …
The ELT program gave me the tools I needed to trust myself and showcase my talents in this wonderful country. I’m grateful for the opportunity to grow, learn, and develop as a person. The program’s exceptional instructors, like Marcella and …
Before ELT, I wasn’t seeing the whole picture of what is settled in the Canadian workplace and culture. After I took this course, I feel more confident to achieve my goals as a newcomer and professional in Canada. I can …
My ELT Story: Before & After Before ELT, I had experience working with children and families back home in Afghanistan, but I didn’t know how to transfer those skills into the Canadian workplace. I wasn’t confident in professional English and …
Even though I studied abroad when I was younger, immigrating to Canada with my whole family—and two young children—was still a big challenge for me. Everything felt new again, and I wasn’t sure how to start over, or where I …
As an immigrant writer, arriving in Canada was both exciting and overwhelming. While I had a decent foundation in English, I often hesitated to speak up in groups, worried about making mistakes or sounding “different.” This shyness became a barrier …
Being part of this ELT class has truly been one of the most meaningful experiences in my journey in Canada. I am very happy and proud to be a part of this group. Even though we all come from different …
The Centre for Skills Enhanced Language Training course is very useful. This course was recommended by a friend of mine. Although my friend hasn’t planned to take it, she found the resource online and shared it with me. When I …
I studied at the spring ELT course 2025. This training effectively helped to improve my English level. I would also like to note the following: – High level of professionalism and work ethic of our trainers Angela Spadafora, Lara Lyn …