Workplace Language Trailing for Customer Service. I am truly grateful for the opportunity to be part of this class over the past two months. The experience has been both enriching and transformative. I want to sincerely thank Angela and Melissa for their outstanding guidance and encouragement throughout every step of the journey. Their dedication, patience, and thoughtful feedback made a real difference in my learning. Whenever I faced challenges, both Angela and Melissa were there to help and motivate me…

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Anir Id-Naceur Burlington, ON

I participated in the ELT program Spring 2025. During this entire time, teachers helped me with any questions and requests I could potentially have regarding the job search process. I want to thank Ryan and Marcella specifically, who helped me immensely to prepare for the interviews and screen calls. I got the job by the way! Besides job search-related activities, the program allowed me to improve my English skills and meet so many amazing people along the way! I would…

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Timofei Erilkin Burlington, ON

The part of the program I found most helpful and engaging was the combination of online workplace language training and the in-person hands-on workshops. The language classes with Natalie were incredibly well-structured—she made every session interactive, informative, and encouraging. Natalie not only taught us industry-specific language, but also created a supportive learning environment where we felt comfortable asking questions and practicing our communication skills. The in-person workshop was another highlight for me. Getting the chance to work with real tools,…

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Aziz Burlington, ON