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Service Coordination Specialist

Location:
Oakville, ON
Remote:
In-person
Status:
Permanent , Full time
Posted:
October 24, 2025
Job ID:
JV-Service Coordination Specialist 
Expires:
November 24, 2025

Acclaim Health 
2370 Speers Rd, Oakville, ON L6L 5M2 
Rate of Pay: $22.21–$23.60 an hour – Part-time 

Acclaim Health announces the availability of one (1) Regular Part Time Service Coordination Specialist position working in the Speers Road office in the Home Care Services department. This position requires the individual to work every other weekend plus be available to work a minimum of two (2) shifts per week, as well as Statutory Holidays on a rotational basis. These shifts could vary from days and/or evenings depending on business needs. Shift times can be 7am-3pm, 11am – 8pm or 3pm – 11pm. 

PRIMARY FUNCTIONS: 

  • Responds to all incoming telephone calls and provides information. 
  • Resolves service issues by clarifying complaints; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment. 
  • Updates client notes in AlayaCare as required. 
  • Processes patient/client cancellations and communicates to the appropriate team member or department. 
  • Processes scheduling changes to meet patient/clients services and needs. 
  • Processes (Community Clinics only) appointment time changes as required in AlayaCare. 
  • Communicates effectively with all members of the health care team, LHIN and other external care partners. 
  • As required, assists with the replacement of staff to ensure appropriate staffing levels. 
  • Communicates complex patient/client information and situations to the appropriate Supervisor/Manager. 
  • Effectively communicates changes and/or information to team members. 
  • Updates client information into the electronic health record in AlayaCare. 
  • Maintains an accurate and confidential filing system. 

POSITION REQUIREMENTS: 

  • Minimum 1 to 2 years office and customer service experience. 
  • One year Community College, Business Administration Program or equivalent. 
  • Strong communication and interpersonal skills. 
  • Effective listening skills. 
  • Working knowledge of Microsoft Office and AlayaCare. 
  • Knowledge of the organization and services. 
  • Good organizational skills. 
  • Proven ability to multi-task and meet deadlines. 
  • Demonstrated ability to work independently and collaboratively as a team member. 
  • Must be legally eligible to work in Canada. 

BENEFITS: 

  • Company pension (after two years of employment) 
  • Employee assistance program 
  • On-site parking 
  • Tuition reimbursement