Position: Automotive Parts Associate/Ecommerce Order Processor

Specific Skills:

• Efficiently help customers select parts and provide internal and external customers (retail and shop) with high quality service
• Respond to online requests for assistance with ecommerce sites. Fluent or able to familiarize with ecommerce platforms (Shopify)
• Receive, unpack and sort incoming parts, supplies and materials
• Identify, label and catalogue items received and post online with images and descriptions.
• Store items in warehouse, tool room or storeroom supply area
• Process incoming requisitions
• Issue and distribute parts and supplies for internal use
• Ship out orders to customer
• Prepare requisition orders to replenish parts and supplies
• Prepare and track work orders
• Enter shipment tracking information for customers online purchases
• Receive payments from retail customers online or at order desk
• Maintain records on inventory control system
• Answer customer inquiries
• Look up parts for imported vehicles
• Assisting customers by phone and in person
• Answer telephone and relay telephone calls and messages
• Clean and tidy and maintain office area, supply area and warehouse

Job Requirements

• Sit for extended periods of time
• Pleasant telephone manner
• Computer and office equipment skills and knowledge
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions