Rate of Pay: $20.00-21.00 per hour plus commission opportunities and benefits.
JOB SUMMARY
Responsible for managing Web Order requests, e-mails sent to CAsales@ (requests from the website) while assuring customers receive timely responses and the highest level of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage customer inquiries sent to Radwell via the internet or through other electronic means generally not initiated by telephone inquiry.
- Manage sales opportunities for sales leads originating from the internet for the brokered/distribution sales division (new products) and remanufactured/used products division; perform all sales tasks to turn the opportunity into a billable sale.
- Respond to customer inquiries to Radwell by phone, email or through other means.
- Assure all requests are responded to.
- Assign web request and GPS (Global Part Sourcing) inquiries.
- Source products for manufacturers not currently supplied by Radwell (new products).
- Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products).
- Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible.
- Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means.
- Process CA Web Orders.
- Correspond with customers if clarification, approval, or notification is required for a Web Order.
- Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers.
- Interact with all departments within Radwell to effectively meet customer commitments.
- Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database.
- Assist in business system database cleanup and ongoing maintenance.
QUALIFICATIONS
- Friendly, outgoing personality
- Professional attitude
- Ability to handle high-volume, fast-paced environment
- Ability to multi-task
- Computer experience
- Ability to work well with other employees
- Strong communication skills
- Strong computer skills
KNOWLEDGE & SKILLS REQUIRED
- Strong Computer Proficiency-Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
- Ability to multi-task-Ability to work at fast pace-Attention to detail-Problem solving abilities-Good communication skills-Ability to sell.
EDUCATION & EXPERIENCE
- High school diploma or equivalent, advanced degree is strongly preferred
- Basic computer knowledge/experience