Salary: $50,000 – $60,000 annually, depending on experience
Benefits: Medical benefits provided
KEY RESPONSIBILITIES
- Coordinate and manage ocean import shipments from origin to final delivery.
- Handle import documentation, customs requirements, arrival notices, and shipment tracking.
- Communicate effectively with carriers, customers, overseas agents, customs brokers, and other stakeholders.
- Monitor shipment milestones and proactively resolve delays or shipment-related issues.
- Ensure accurate and timely data entry and documentation.
- Provide excellent customer service and maintain strong relationships with clients and service providers.
- Manage multiple shipments and priorities in a fast-paced freight-forwarding environment.
REQUIREMENTS
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- Previous experience in ocean freight/import operations.
- Strong knowledge of import procedures and documentation.
- CargoWise knowledge/experience preferred.
- Excellent communication, organizational, and problem-solving skills.
- Strong customer-service orientation.
- Ability to manage multiple shipments and competing priorities in a fast-paced environment.