We are looking for a creative free-thinker who is passionate about bringing collaborative value-based solutions to life. We deliver on all our commitments by mastering relationships, and by being the authors of our own destiny. If you are a self-starter who thrives in a dynamic environment and loves the thrill that comes with taking on challenges, then we want to meet you.
The Role
The Key Account Coordinator position is responsible for developing strong relationships with client teams by collaborating with the internal teams to ensure the timely execution of all client
programs/projects. The Key Account Coordinator orchestrates all components of the client experience from exploring opportunities, ideating, iterating and ushering through all projects related to the products and services offered to our clients. This position reports to the Senior Project Project Manager, but works closely with the Relationship Manager/Sales Executive to provides support while also keeping internal stakeholders informed about the progress of opportunities and projects.
The Company
Industria Innovations Inc. designs, manufactures and produces high quality home furnishing and décor. With over 15 years in the industry, we have developed a comprehensive network of local and global sources built on alignment, collaboration and integrity. This foundation has positioned us to be the trusted partner behind major retail, national and institutional brands. We are a fast-growing organization with a clear growth strategy to expand our market share.
Our Core Values
We are committed to finding the right fit, so please only apply for this position if your beliefs align with ours.
Industrious – we are diligent, hard-working, and committed to excellence
Intentional – We act with intention and purpose through empathy and foresight
Innovative – We are creative, original thinkers who anticipate and adapt to today’s every-changing landscape
Key Responsibilities
Project Coordination:
- Account and project coordination in all matters related to key accounts across all functional areas of the business (sales, design, operations, product development, supply chain, & finance)
- Initiate projects and programs in project management software and task internal teams (studio, product development, operations, finance), ensuring timely completion of deliverables and tasks
- Meet regularly with internal teams to review open projects and advise Senior Project Manager of any issues or delays
- Organize Project Dockets and ensure that all client and program information is accurate, up to date, and saved in shared drive and/or in Project Management Software
- Relay program changes and/ or comments, including timelines and sample changes, to clients and to the internal team (Design, Packaging, Product Development, Operations)
Client/Account Coordination:
- Serve as the lead point of contact for all client programs internally, including being informed on all cross-functional matters
- Communicate with specified clients by email, phone, presentations, and in-person/zoom meetings as required, take minutes and ensuring timely follow-up on all matters
- Work with clients on PO revisions, ITP follow-up, and communicating updates with cross-functional teams
- Leverage PM software including entering new projects, structuring PM to fit company & client needs, maintenance and administration of all matters related to PM software
- Responsible for showroom organization before and after client meetings and collaborate with the Design team, the Product Development Team and relay any pertinent information from the Account Executive to ensure alignment when preparing showroom for client meetings
Qualifications:
- Post-secondary education, preferably in business
- Project Management Certification preferred, or equivalent experience
- 3+ years experience supporting key accounts, preferably in private label & CPG
- Proficiency in MS Office (especially excel), SALESFORCE CRM and Project Management Software
- High emotional intelligence
- Aptitude for problem solving
- Excellent Communication skills
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Self-motivated and able to thrive in a results-driven environment
- Ability to prioritize among competing tasks
- Critical thinking and problem-solving skills
Reports to: Senior Project Manager
Hours of work: Monday- Friday from 9am – 5pm
In office requirements: A minimum 2 days in office each week
Salary: $55,000 – $65, 000