Job Developer / Job Coach

• Meet with clients, Trades Instructors, and their Employment Specialist to learn about client’s needs and goals.  
• Source and present career opportunities to clients that fit with their skills, abilities and employment goals.  
• Visit each individual’s workplace at least once (or more as needed) to monitor progress on-the-job.
• Monitor client’s long-term progress by conducting follow-up activities and offering coaching as needed.  
• Determine when and how to provide direct instruction and assistance to client to support job retention.  
• Respond to issues that arise with clients by utilizing support services both internally and externally.  
• Participate in other activities that support client employment outcomes (such as / but not limited to: job fairs, project participation, community events, virtual workshops relevant to workforce opportunity etc.).  
• Collaborate with other staff to develop strategies and share leads for clients across program/service. The Opportunity Embark on a Bright Future with Centre for Skills Development  
• Where relevant provide guidance and coaching on the apprenticeship process to job seekers/employees and employers.

Administrative/Accountability  

• Consistently meet or exceed monthly employment/placement and activity targets.  
• Follow guidelines for file maintenance as outlined by funder guidelines and as per Centre for Skills requirements.  
• Ensure timely reporting, submitting accurate reports to track activities, supported by up-to-date case notes.  
• Guide employers and clients on the completion of forms. Answer questions and ensure deadlines are met.

Employer Direct  

• Contact local employers to discuss their hiring and training needs and offer support through Skilled Trades and Employment Services programs.  
• Assist employers with filling out appropriate paperwork.  
• Develop on-the-job training opportunities– including, job trials, and placements (subsidized and unsubsidized)  
• Negotiate wage subsidies for job placements when relevant.  
• Visit workplaces prior to work placement start, to ensure provincially legislated workplace polices and practices are in place.  
• Provide coaching to employees and employers on ESA, OHSA and the apprenticeship system.  
• Assist employers in developing orientation and training plans to onboard new employee(s) into the role.  
• Follow up with placement employee and employers to monitor and problem-solve challenges as they arise.  
• Act as liaison between employer and employee, effectively communicating, trouble shooting and problem solving.
• Manage employer expectations and ensure program guidelines are being met.  
• Ensure Centre for Skills practices are followed when communicating expectations to employers.

Marketing  

• Present to client the characteristics of employment leads, as they align to client’s preferences, and potential to contribute to the role  
• Identify jobs to client that are likely to meet conditions, preferences, and potential of the client  
• Develop listings of specific employers likely to have these types of jobs; develop strategy for employer outreach  
• Translate workplace legislation and workplace policy jargon, acronyms, etc. into plain meaningful English.  
• Contact employers to present services. Develop relationship with employers for current or future hiring needs.  
• Relate the potential contributions of a client to the needs of the employer and benefits of hiring the client.  
• Observe potential jobs, overall work culture and goodness of fit for the person at the work place.  
• Assist the applicant to prepare for interviews and/or attends interview with job seeker. 

What you need to bring to this job:  

• Post-secondary degree or diploma
  • Career Development Practitioner diploma/certificate from an approved post-secondary institution; or eligibility for CCDP certification considered an asset  
  • An asset would be the Employment Outcomes Professional training; and/or relevant Career Practitioner training, counselling techniques, assessment certifications, etc.  

• 3+ years of highly related experience in a similar role within any of the following areas is preferred  

• • Job Development and employer outreach  
  • Employment counselling or job readiness programming  
  • Vocational rehab support, or return to work programs  
  • Apprenticeship system and helping new graduates connect to career opportunities  

• Understands definition, basic values, purpose, and process of job development and job coaching.  
• Understands the principles and values of a person-centered approach, providing service through trauma informed lens.  
• Proven ability to build and maintain long-term trust relationships with employers.  
• Comfort with cold calling, delivering presentations, conducting in person or phone meetings with employers.  
• Broad-based knowledge of current labour market trends and community services relating to skilled trades employment, training, job retention, mental health, disability, Ontario Works, newcomers/ESL, etc.  
• Proven ability to operate independently while demonstrating a high level of integrity and professionalism.  
• Strong organizational and time management skills; able to meet deadlines in a fast-paced environment.  
• Excellent interpersonal, communication, and teamwork skills.  
• Access to a reliable vehicle, possession of a valid driver’s license, and willingness to travel extensively throughout Halton, Peel and surrounding areas as required up to 50% or more of the time  
• Availability to work occasional evening and/or weekend shifts as required.  
• General knowledge of workplace legislation and practices under ESA, OHSA and OHRC is considered an asset. 
• Motivational Interview techniques and ethical decision-making.  
• Highly skilled and experienced using the MS Office Suite (Excel, Word, Outlook), internet search engines, and career-related software  
• Experience in the use of databases for clients and case management, activity tracking, case noting, etc.