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Inside Sales Coordinator

Location:
Stoney Creek, ON
Remote:
In-person
Status:
Permanent , Full time
Posted:
February 13, 2026
Job ID:
HV-Inside Sales Coordinator
Expires:
March 13, 2026

COMPENSATION: $21.00 per hour plus commission and benefits.

REPORTS TO: Senior Sales Team Coordinator.

AI STATEMENT: We use an applicant tracking system that includes AI-enabled features to support parts of the recruitment process, such as application organization or screening. All hiring decisions are made by our recruitment team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Respond to customer inquiries to Radwell by phone, email or through other means.
  • Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales.
  • Source products for manufacturers not currently supplied by Radwell (new products).
  • Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products).
  • Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible.
  • Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner.
  • Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means.
  • Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary.
  • Meet minimum daily standards for quotes and other sales output expectations.
  • Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers.
  • Interact with all departments within Radwell to effectively meet customer commitments.
  • Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database.
  • Assist in business system database cleanup and ongoing maintenance.
  • Pro-actively develop new business through outgoing customer calls and other means.
  • May be modified from time to time. Other duties, tasks and work may be assigned.

METRICS:

  • Minimum of 20 transactions per day is required.
  • Minimum of five outbound calls per day is expected, this is to be handed in to your Team Leader on a daily basis.
  • If working the late shift a minimum of 7-10 calls are expected for that day.

BONUS/COMMISSION PLAN:

  • This position will be compensated via the Sales Bonus program, an existing automated program having the following key components.
  • Minimum of 20 quotes per day must be entered.
  • Commission payout factor based on average customer satisfaction survey rating ranging from zero – 3 where three means “Excellent.”
  • Commissions paid on sales achieved; commission amounts are increased when customer cash payment is received in a timely manner and reduced if payment is not received in a timely manner.
  • Commission amounts are fully disclosed and updated regularly for all participants on a public “commission board.”
  • Commissions are paid after the close of the month for the activity within the month.
  • For new hires the commission program begins AFTER 90 days (i.e. commission will not be paid for activity during the training/introductory period).

WORK SCHEDULE:

The work hours will be established between the manager and employee based on the scheduling and coverage needs of the company.  The schedule will generally be an 8-hour period between the hours of 8:00am and 7:00pm, Monday through Friday with one-hour break.  Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.

QUALIFICATIONS:

  • Must understand the sales cycle; ability to understand the Radwell International sales cycle.
  • Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment.

KNOWLEDGE & SKILLS REQUIRED:

  • Strong Computer proficiency
  • Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
  • Ability to multi-task
  • Ability to work at fast pace
  • Attention to detail
  • Problem solving abilities
  • Good communication skills
  • Ability to sell

EDUCATION & EXPERIENCE:

  • Previous sales experience in a related environment or a college degree in business or a related field of study.