Role Summary
Reporting to the Operations Manager, Dispatch Assistants manage shift change activities for the public
contract group, support data collection and analysis, ticket processing and compliance, ticket auditing, and
manage various administrative activities with the dispatch office and 24-hour Ticket Clearance Centre.
This position operates on fixed shifts to support shift change activities. Shifts are Monday to Friday with some
early morning and evening shifts as well as 4 hours each weekend. Approximately 40 hours/week.
Duties & Responsibilities:
Process utility locate tickets in accordance with contract guidelines
Analyse mapping and utility locations against excavation requests using various mapping products
Meet with technicians during shift changes, support inventory distribution, field computer
management and other shift change activities
Ensure work instructions and dispatch packages are prepared daily by region Track and record performance statistics as needed
Process sales orders into the system
Collect and enter into a database subsurface data from other sources
Complete quality and compliance auditing in conjunction with Quality Manager General office administrative tasks
Other duties as assigned.
Skills & Qualifications
High school diploma required
2-3 years’ experience in an office administration environment
Intermediate computer skills required
Strong customer service skills, especially by phone
Well organized and calm under pressure
Collaborative team player
Self-starting and able to act with little supervision
Benefits:
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
RRSP match
Vision care
Work Location: In person
Position Type: Full Time Permanent