PaymentEvolution is hiring a Bilingual (English/French) Customer Success Representative for its Mississauga location at 2600 Skymark Ave, Mississauga, ON L4W 5B2. This is a full-time position with posted compensation of CA$38,000 to CA$45,000 per year.
This role is designed for someone who enjoys helping customers, solving problems, and building trust through responsive service. The successful candidate will act as the voice of the company by supporting customers through phone and email, resolving live issues, and guiding clients to see value in the platform.
PaymentEvolution describes this as an entry-level opportunity and encourages applications from recent university and college graduates. The day-to-day work includes supporting customers and the sales team, developing product knowledge, managing inbound and outbound inquiries, identifying client needs, researching issues, and recommending solutions or alternatives.
Candidate profile
The ideal candidate is bilingual in English and French, communicates effectively in both verbal and written settings, and brings a strong sense of responsibility to customer interactions. This person should be detail-oriented, comfortable learning new technology, open to feedback, and motivated by helping customers and supporting business objectives.
Experience in a customer-facing environment, such as customer service, a call centre, or face-to-face service, is considered an asset. Experience using a CRM or customer support desk is also preferred. PaymentEvolution also lists one year of customer service experience as preferred, along with secondary school education.
Compensation and benefits
The role offers a competitive base salary and a group of supportive peers and mentors to encourage personal growth and advancement. PaymentEvolution also lists comprehensive health benefits including dental, hybrid working options, paid vacation, and additional paid time off.
Other listed benefits include casual dress, company events, dental care, disability insurance, employee assistance, extended health care, life insurance, on-site parking, stock options, and vision care. The job is scheduled as full-time, and the work location is listed as in person.
About PaymentEvolution
PaymentEvolution provides online payroll, payments, and benefit management services to small and mid-sized businesses across Canada. The company states that it was founded in 2007, is privately held, operates from Toronto, and focuses on making payroll and related processes easier for employers, accountants, CPA firms, and financial institutions.
The company also states that it is an equal opportunity employer and is committed to an inclusive, barrier-free recruitment and selection process. Accommodations are available on request for candidates taking part in the recruitment process.
PaymentEvolution notes that it may use AI to assist in candidate screening