Are you ready to lead, innovate, and elevate? Do you thrive on tackling challenges head-on and inspiring teams to perform at their best? GardaWorld is seeking a motivated Bilingual (English/French) Service Delivery Manager to support and enhance our operational excellence.
As a Service Delivery Manager (SDM), you will oversee day-to-day operations, drive strategic initiatives, and ensure efficiency across all service delivery functions. You will play a key role in process optimization, team leadership, and continuous improvement.
Key Responsibilities
- Manage daily operations to meet productivity targets and quality standards
- Develop and implement streamlined processes to improve efficiency
- Collaborate with cross-functional teams to align efforts and optimize resources
- Monitor performance metrics, analyze data, and implement operational improvements
- Foster a culture of teamwork, accountability, and continuous improvement
- Resolve operational challenges quickly to minimize workflow disruption
Qualifications
- Post-secondary education or equivalent work experience
- Minimum of 1–3 years of direct management experience
- Conversational fluency in English and French
- Strong leadership skills with experience building high-performing teams
- Excellent analytical, problem-solving, and decision-making abilities
- Strong communication and interpersonal skills
- Strategic mindset with the ability to deliver results in a fast-paced environment