Service Technician (Bilingual)
Hamilton, ON L9H 7L8
Lincoln Electric
Hamilton, ON L9H 7L8
Salary: Negotiable
Major Responsibilities:
- Must be able to converse in the English language at a high level, both written and spoken Global technical support, both via the Call-Center and onsite, for Lincoln Electric’s PythonX Plasma Cutting equipment.
Responsibilities include:
- Technical phone/email/Skype support during normal business hours and periodic overnight support via 24/7 phone
system
- Onsite responsibilities include commissioning and training of customer during installation of the PythonX machine, mechanical and electrical trouble shooting, calibration and review of completed production units, and other services as required
- The person in this position must be highly technical, with an understanding of electrical, mechanical, pneumatic and robotic systems, and the ability to troubleshoot complex problems
- Must have strong communication skills
- This position has contact with a variety of people and personalities at all levels, requiring the role to manage both up and down, as well as develop relationships with our Customers
- Understands the Mission Critical nature of our customer base; promotes an exceptional service experience that ensures all customers treated in a professional and consistent manner and aligns priorities to ensure minimal downtime on machines
- To actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co-operation strategies within the department, as well as other departments across the company
- To continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives
- To fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees
- To conduct any general duties, specific projects and responsibilities as assigned or required by the Service Manager in a timely and professional manner
Job Requirements:
- Minimum Experience & Training Requirement:
- Excellent communication skills in English and Spanish, both verbal and written 2-5 years of technical service or maintenance experience in a manufacturing environment
- Understanding of industrial environments, automation, engineering and production processes, mechanical, electrical, and pneumatic systems
- Experience and/or knowledge of Plasma cutting or the steel fabrication industry also an asset
- Must have Valid Passport and ability to travel internationally up to 50%
- High level of integrity, confidentially, and accountability
Strong organizational skills
- Effective computer skills; Microsoft Office and Computer
Aided Design (CAD) Software