This role is full time and shift oriented. Our centres are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres.

What will you do?
Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one   
Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one RBC team
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
Educate and assist clients with using RBC digital capabilities
What do you need to succeed?

Must-have
Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone   
Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight

Nice-to-have
Past experience in a customer service role where you provided a variety of needs based solutions
Experience working in a team and metrics-based performance environment
Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
Is this job right for you? Check out our video and decide for yourself!

What’s in it for you?
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable.

Located at 6880 Financial Drive, Mississauga, Ontario​

If you are interested in applying for this job opportunity please follow the steps outlined below:

• If you are Registered with us at the Centre please submit your resume to your assigned Employment Advisor and ask them to review it and submit on your behalf.
• If you are not currently registered with us at the Centre please call 905 333 3499, x144 for assistance.

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 Job Duties/Responsibilities: 

• Setting up new member files and updating existing member information, such as address, pet information and billing details. 
• Answering questions and updating information regarding billing and member policies, or helping to find the right policy for their needs. 
• Provide information regarding status of claims, reasons for declines, and instructions on how to submit claims for processing. 
• Help customers decipher insurance policy terms and conditions, including deductibles, annual limits and exclusions. 
• Effectively handle cancellation requests with the goal of encouraging customer retention. 
• Up-sell/upgrade insurance policies and add-ons to meet customers' specific requirements. 
• Perform administrative after-call activity. 
• Supporting Lost Pet Recovery Department with Lost Pet service calls when required 
• Advocate must meet or exceed monthly call centre key performance indicators as outlined under annual Success       Factors
• Achieve the set New Business Policy Goal 
• Achieve the set Loyalty Goal 
• Achieve the set Quality Assurance Goal 
• Achieve the set Advocate Experience Goal 
• Achieve the set Adherence to scheduled goal 
• Other duties as assigned 

 
Education/Experience: 

• High School Diploma or equivalent; post-secondary education is a strong asset. 
• 2-5 years of sales and/or customer service experience dealing directly with the general public; prior sales and call centre experience is a strong asset. 

 
Please Note:
The ideal candidate would have a background in a contact centre environment and we will be providing full training and be paying for their insurance licensing!
Shift work is required.

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SanMar Canada is growing and looking to add the role of Bilingual Account Executive to the team in Mississauga, ON! Be apart of a leading wholesaler and enjoy all the perks SanMar Canada has to offer including:

Required Qualifications & Experience

• 2 years’ experience in customer service or 1 year experience in inside/outside sales
• Exceptional communication skills and telephone manners, in both English and French
• Must be able to work under pressure to meet tight deadlines in a team environment
• Must be able to multitask and possess strong organizational skills
• Excellent knowledge of the industry, Company, and product line with a strong sales background
• Previous background in clothing and/or distribution trade
• Working knowledge of Microsoft Office programs
• Occasional travel to weekend tradeshows, both in and out of town

Primary Accountabilities 

• Meet or exceed minimum number of orders, queue time and calls per day
• Maximum 1% of mistakes of the total number of orders taken per month
• Return all messages within 30 minutes of receipt
• At least twice a year, make sales calls with the local representative, where demographics make it possible

Projects & Continuing Responsibilities
Have an excellent working knowledge of the following:
1. All features, fields, screens of SanMar Canada's PICK system
2. SanMar Canada’s products and services
3. Competitors, Company, and industry

Working Relationships

• Work in cooperation and communicate effectively with all levels of the staff
• Handle any confrontational matters in a professional manner
• Support and respond to SanMar Canada's customers’ needs and requests in a timely manner
• Work effectively and efficiently with little supervision
• Keep co-workers informed of activities that have implications to their department
• Openly communicate any successes, concerns, or problems related to the job

If you are interested in applying for this job opportunity please follow the steps outlined below:

·         If you are Registered with us at the Centre please submit your resume to your assigned Employment Advisor and ask them to review it and submit on your behalf.

·         If you are not currently registered with us at the Centre please call 905 333 3499, x144 for assistance.

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Position Summary:
The Personal Support Worker provides personal care services to clients and assists clients with the activities of daily living. Duties May Include, but are not limited to:
• Providing personal care service according to directions on an established care plan
• Perform specialized, client specific procedures for which recognized training will be provided.
• Observe and document client conditions
• Understands and implements infection prevention practices.
• Participate in ongoing internal and/or external continuing education activities.
• Complete other tasks as requested.

As a member of our Care Team you will enjoy:
• Self-driven flexible work schedule
• Competitive compensation
• Health insurance coverage/benefits
• Internal rewards
• Unique employee recognition program

Education
Personal Support Worker certificate and/or Nursing students with proof of current enrolment within a Nursing program.

Experience
New graduate are welcome to apply as full orientation and training is provided.

Other Skills and Abilities
Ability to communicate verbally and in writing in either English. Exceptional interpersonal skills and ability to work independently and as part of a team; able to travel locally from assignment to assignment.

Located at 301-700 Dorval Drive, Oakville, ON,

If you are interested in applying for this job opportunity please follow the steps outlined below:

·         If you are Registered with us at the Centre please submit your resume to your assigned Employment Advisor and ask them to review it and submit on your behalf.

·         If you are not currently registered with us at the Centre please call 905 333 3499, x144 for assistance.

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