Title

Status

Location

Posted

Expires

Full time
Oakville, ON
2022.01.10
2022.01.28

Prism Eye Institute is currently looking for an intake specialist to join our team. This person is responsible for managing our online portal to process patients eye health / appointment inquiries as well as incoming and outgoing calls, booking appointments, answering patient inquiries while always providing a high level of customer service.

Responsibilities:

  • Proper phone etiquette and to maintain professionalism at all times
  • Understanding patient triaging
  • Ability to respond to patient inquiries and understand who to direct calls to accordingly
  • Ability to make necessary appointment bookings, and changes as required
  • Assist in providing metrics for quality key indicators
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up patient calls where necessary
  • Document/log all call information according to standard operating procedures
  • Provides ideas and suggestions to increase the efficiency/profitability of operational processes
  • Informs the management team immediately of any situations that have a major impact on business
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns
  • Maintains confidentiality of client and organizational information
  • Complete other tasks as requested

Qualifications:
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Knowledge of administration and clerical processes
• Excellent communication skills and understanding to be able to perform with minimal guidance
• Call centre experience considered an asset

IF YOU ARE INTERESTED IN APPLYING FOR THIS JOB POSTING:

  • OPTION 1: IF YOU ARE ALREADY REGISTERED WITH US AT THE CENTRE FOR SKILLS, PLEASE SUBMIT YOUR RESUME FOR THIS POSITION TO YOUR EMPLOYMENT SPECIALIST. YOUR EMPLOYMENT SPECIALIST WILL REVIEW YOUR RESUME AND THEN FORWARD IT TO ME.
  • OPTION 2: IF YOU HAVE NOT REGISTERED WITH THE CENTRE FOR SKILLS  - PLEASE CALL 289 218 6204 FOR IMMEDIATE ASSISTANCE.

Post ID: HC-911-1
Company: Prism Eye Institute
Hours: Full time
Wage: $17.00 - $19.00 /hr. Based on Experience
Status: Permanent
How to apply: hemant.chauhan@centreforskills.ca