Title

Status

Location

Posted

Expires

Full time
Remote Work From Home
2022.01.08
2022.01.29
As a Fraud Analyst within Risk Operations acting as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. This is a full time and shift oriented role with an opportunity to work from home. Our centers are located in Montreal & Toronto.
 
What will you do?
  • Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
  • Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
  • Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC.
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
What do you need to succeed?
Must-have:
  • Proven interpersonal, communication and problem resolution skills
  • Proven ability to build rapport while effectively analysing and identifying solutions to mitigate risk and protect our clients
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
  • Full flexibility for a variety of shifts Monday to Sunday, including overnight
Nice-to-have:
  • Past experience in a customer service role where you provided a variety of needs based solutions
  • Experience working in a team and metrics-based performance environment
  • Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
  • Must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

IF YOU ARE INTERESTED IN APPLYING FOR THIS JOB POSTING:

  • OPTION 1: IF YOU ARE ALREADY REGISTERED WITH US AT THE CENTRE FOR SKILLS, PLEASE SUBMIT YOUR RESUME FOR THIS POSITION TO YOUR EMPLOYMENT SPECIALIST. YOUR EMPLOYMENT SPECIALIST WILL REVIEW YOUR RESUME AND THEN FORWARD IT TO ME.
  • OPTION 2: IF YOU HAVE NOT REGISTERED WITH THE CENTRE FOR SKILLS  - PLEASE CALL 289 218 6204 FOR IMMEDIATE ASSISTANCE.

Post ID: HC-904
Company: RBC Bank
Hours: Full time
Wage: TBD
Status: Permanent
How to apply: hemant.chauhan@centreforskills.ca