Full time
Virtual / On Site in Burlington & Oakville (with travel between all ES sites as required)
Embark on a Bright Future with Centre for Skills Development
Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, Centre for Skills delivers high caliber employment services, ESL & immigrant services, skilled trades training and literacy upgrading. Providing people with opportunities to build a better future and making a positive impact on peoples’ lives is integral to the business of Centre for Skills. For more information, visit: centreforskills.ca

The Opportunity​
As the first point of contact for new Employment Services clients over the phone, through email and in person, the Employment Services Assistant role is focused on providing a welcoming, friendly and professional environment for all ES clients and providing clients with resources and information related to job search activities with the appropriate internal/external referrals. This role will also provide administrative support including data entry, filing and ordering of supplies, assisting all Employment Ontario programs (Employment Services, Literacy & Basic Skills and Canada-Ontario Job Grant).

Start Date: June 7, 2021
End Date: September 24, 2021 (pending applicants availability into September)

These are your responsibilities: 
  • Provide information about Centre for Skills services / programs over the phone, in-person, and via e-mail to clients, community partners and the general public
  • Greet and direct new customers upon arrival at service site or virtually over the phone/email
  • Keep all resource area materials current, replenished and arranged in a neat and orderly fashion
  • Ensure all clients are provided with a thorough orientation to the resource center and fully understand our “Code of Conduct” and “Guidelines for Use”; resolve client situations in an appropriate and professional manner
  • Assist clients to book intake, employment counseling and workshop appointments, by phone, over email or in person and send out appointment reminders for these meetings
  • Help clients troubleshoot basic computer-related problems; including filling out online forms
  • Support clients in conducting web-based job searches and formatting job search documents
  • Provide clients with appropriate information related to various community-based programs in Halton and Peel
  • Assist with following up with previous Centre for Skills clients for an update on their job search progress
  • Assist with workshop facilitation, co-hosting virtual workshops and/or researching and designing new content for workshops
  • Using a team-based approach, provide administrative support, including data entry, filing, record keeping, researching and collecting data
  • Post jobs on our electronic job search board and assist with virtual hiring events and/or job fairs
  • Assist with community outreach events and marketing activities for clients and employers
  • Other job-related duties as assigned by Site Coordinator

What you need to bring to this job:

  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions
  • Under Canada Summer Jobs (CSJ) guidelines, to be eligible, applicants must be between 15 and 30 years of age (inclusive) at the start of the employment, a Canadian citizen or a permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act; and to be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
  • Pursuing or have completed post-secondary studies in one of the following areas: social services, social work, community services, career development practitioner, education, or similar
  • Ability to work independently and as part of a work team
  • Excellent customer service skills; friendly, approachable and welcoming interpersonal style
  • Ability to be non-judgmental and show empathy when dealing with diverse range of clientele; while also maintaining appropriate professional boundaries
  • Strong communication skills, both written and verbal
  • Flexible, adaptable and detail-oriented Comfortable working in a remote/virtual environment; able to stay on task and accomplish goals, reaching out for assistance when needed
  • Proficient with MS Office 2010 applications: Word, Excel and Outlook and working knowledge of virtual meeting platforms such as Zoom
  • Past experience in a similar role will be considered an asset
  • Willingness to travel throughout Halton and Peel regions as required

How to apply:
Please e-mail your resume and cover letter to:

Human Resources
Centre for Skills Development
E-mail: resumes@centreforskills.ca

To be considered, all applications must include the job number and title in the email subject line.

Application Deadline: Friday, May 21, 2021, 4:00 p.m. EST

We thank all applicants for their interest in Centre for Skills, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required. In the spirit of the Human Rights Code, we ask that resumes not include personal data such as age, health, marital and family status. For candidates with disabilities requiring an accommodation, you may contact resumes@centreforskills.ca

Funded by:
Post ID: 344
Company: Centre for Skills Development
Hours: Full time
Wage: 15.00 per hour
Status: Seasonal
How to apply: resumes@centreforskills.ca

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