Title

Status

Location

Posted

Expires

Full time
Mississauga, ON
2021.10.13
2021.11.12

Skylink Technologies (Canada) Inc. has been serving the North American Garage Door Opener and Home Automation\Security market for more than 20 years. We manufacture and supply professional installers, as well as every major home improvement retail store in North America(Canadian Tire, Home Depot, Lowes, Costco, Walmart, etc) with our home improvement gadgets and machines.

The major function of this position is:

  • To answer incoming French and English telephone, email and online chat inquiries from our customers in a timely, courteous, and efficient manner

In order of importance, the principle responsibilities and duties of this position are:

  • Continually seeking improvement in every aspect of the position. Striving to perform better than yesterday
  • Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer
  • Follow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed
  • Utilize Company training materials to gather information and execute Company policies and procedures
  • Successfully complete training to be familiar with smart home product as well customer service systems, processes and policies
  • Professionally communicate with internal and external customers regarding troubleshooting, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts
  • Knowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate product issues
  • Key in orders and information regarding customer support interactions by inputting information into Company stock management systems and updating information in a timely and accurate manner
  • Ability to utilize all required software systems to proficiently provide customer care to all internal and external customers
  • Must be fluent in French and English

Experience:

  • Customer Service: 1 year (Preferred)
  • Multilingual: 1 year (Preferred)

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance

IF YOU ARE INTERESTED IN APPLYING FOR THIS JOB POSTING:

  • OPTION 1: IF YOU ARE ALREADY REGISTERED WITH US AT THE CENTRE FOR SKILLS, PLEASE SUBMIT YOUR RESUME FOR THIS POSITION TO YOUR EMPLOYMENT SPECIALIST. YOUR EMPLOYMENT SPECIALIST WILL REVIEW YOUR RESUME AND THEN FORWARD IT TO ME.
  • OPTION 2: IF YOU HAVE NOT REGISTERED WITH THE CENTRE FOR SKILLS  - PLEASE CALL 289 218 6204 FOR IMMEDIATE ASSISTANCE.

Post ID: HC-883
Company: Skylink Technologies
Hours: Full time
Wage: $20.00 + /hr. Based on Experience
Status: Permanent
How to apply: hemant.chauhan@centreforskills.ca