Full time
South Service Road, Burlington, ON (with travel to all sites)

Job Number:  311                 
Job Title:  Operations Director
Department:  Administration 
Location:  South Service Road, Burlington, ON (with travel to all sites)
Start Date:  April 2019 
Schedule:  35 hours per week – Monday-Friday 8:00am-4:00pm
Pay Rate:  Competitive salary based on credentials and experience
Reports To:  Chief Executive Officer

Are you entrepreneurial, client-focused and committed to collaboration and excellence?  Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a career with the Centre for Skills.
Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, the Centre delivers one-on-one job coaching, workshops, settlement services, ESL classes and funded pre-apprenticeship skilled trades programs and literacy upgrading. Providing people with opportunities to build a better future and making a positive impact on peoples’ lives is integral to the business of the Centre.
For more information, visit: centreforskills.ca


The Director of Operations balances operations and strategic priorities with the compassion required in servicing the community. The role leads operations, program development and strategic initiatives, while fostering partnerships with all stakeholders, allowing the Centre to expand their reach and support for continued success.  This role is an integral member of the Leadership Team.
This is an exciting opportunity for a senior leader who is motivated by the ability to drive operational success and who possesses the passion to truly have an impact on helping people get on a path to career success at all stages of life.
Your Responsibilities:
  • Share responsibility for the overall leadership of the Centre.
  • Support the CEO in enhancing the Centre’s community profile and externally represent the Centre on roundtables, partnership tables and committees to promote and enhance program and service offerings.
  • Lead the day-to-day administration and operations of all organizational programs and services.
  • Review, analyze and manage the organizational and operational needs, making recommendations to enhance efficiency and effectiveness across all service delivery areas.
  • Assist the CEO and Leadership team in the preparation of budgets and business plans.
  • Protect and enhance the Centre’s brand.
  • Support the continual evaluation of programs and services and manage risk and opportunity inclusive of service delivery, financial, governance, legal and compliance, human resources, information technology, stakeholder and public accountability.
  • Collaborate in innovative and integrative solutions.
  • Lead a team for respective program areas and departments including providing ongoing coaching and feedback and formal performance evaluation of direct reports.
  • Play a significant role in long-term planning geared towards operational excellence and work collaboratively with leaders in supporting and growing the Centre’s mission and strategic path forward.
  • Develop proposals, budgets, and business plans which include exploring new funding opportunities and building strategic partnerships and community stakeholder relationships.
  • Oversee third-party vendor contracts, service calls and repairs, service level agreements and account maintenance for all facilities of the Centre.
  • Lead facilities projects, which includes organizing, directing, coordinating and managing projects such as site renovations and relocations, contractor negotiations, and workflow planning and implementation. 
  • Hiring of internal and external consultants by preparing Request for Qualifications, Request for Proposals and Statements of Work.
  • Act on behalf of the CEO in their absence.
  • Perform other duties as assigned.
What you bring to the role:
  • Ten (10) years of related professional experience with five (5) years of senior leadership experience managing and leading staff across various functions (programs and technical areas).
  • Undergraduate or graduate degree preferably in Commerce or Business Administration, or related fields.
  • Strong leadership, people management, interpersonal, communication and teamwork skills are essential – always modeling decisiveness and high standards of ethical behaviour by setting ambitious goals and priorities and being aware of professional boundaries.
  • Change influencer who focuses on building acceptance of new ideas through strategic and operational communications, strategies and actions.
  • Empathetic and trustworthy, a keen sense on approaching and having courageous conversations.
  • Able to work effectively in a fast-paced, results driven environment with minimal supervision.
  • Superior organizational and time management skills with outstanding ability to attend to details and meet tight deadlines.
  • Results-oriented and problem solver who provides practical advice and guidance and the ability to trouble-shoot bringing issues to resolution.
  • Experience with facilities management procedures and practices.
  • Advanced MS Office skills.
  • Access to a reliable vehicle, possession of a valid driver’s license, and willingness to travel throughout Halton and Peel regions as required for work related activities.
  • Availability to work evenings as required. 
    Please email your cover letter and resume to resumes@centreforskills.ca or submit via our job board: centreforskills.ca
    Application Deadline:  Friday, March 22, 2019
    In order to be considered, all applications must include the job number and title in the email subject line. 
    We thank all applicants for their interest in the Centre, however, only those selected for an interview will be contacted.  If contacted for an interview, please inform us should accommodation be required.
    In the spirit of the Human Rights Code, we ask that resumes not include personal data such as age, health, marital and family status.

Post ID: Job Number: 311
Company: Centre for Skills Development
Hours: Full time
Wage: Competitive salary based on credentials and experience
Status: Permanent
How to apply: resumes@centreforskills.ca

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