Full time
Oakville, ON
 Job Duties/Responsibilities: 
  • Setting up new member files and updating existing member information, such as address, pet information and billing details. 
  • Answering questions and updating information regarding billing and member policies, or helping to find the right policy for their needs. 
  • Provide information regarding status of claims, reasons for declines, and instructions on how to submit claims for processing. 
  • Help customers decipher insurance policy terms and conditions, including deductibles, annual limits and exclusions. 
  • Effectively handle cancellation requests with the goal of encouraging customer retention. 
  • Up-sell/upgrade insurance policies and add-ons to meet customers' specific requirements. 
  • Perform administrative after-call activity. 
  • Supporting Lost Pet Recovery Department with Lost Pet service calls when required 
  • Advocate must meet or exceed monthly call centre key performance indicators as outlined under annual Success       Factors
  • Achieve the set New Business Policy Goal 
  • Achieve the set Loyalty Goal 
  • Achieve the set Quality Assurance Goal 
  • Achieve the set Advocate Experience Goal 
  • Achieve the set Adherence to scheduled goal 
  • Other duties as assigned 
  • High School Diploma or equivalent; post-secondary education is a strong asset. 
  • 2-5 years of sales and/or customer service experience dealing directly with the general public; prior sales and call centre experience is a strong asset. 
Please Note:
The ideal candidate would have a background in a contact centre environment and we will be providing full training and be paying for their insurance licensing!
Shift work is required.
Post ID: HC-357
Company: Pethealth Inc - A Fairfax Company
Hours: Full time
Wage: TBD
Status: Permanent
How to apply: Hemant.Chauhan@centreforskills.ca

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